Case Study


Teleperformance are a global organization who have provided superior customer care services for leading companies throughout the world, with expertise in many markets. Teleperformance has 270 contact centres around the world, with presence in 62 countries and over 36 years of experience. They employ over 8000 people in the UK, with 6 contact centres in Scotland alone.

In 2010 Teleperformance acquired ‘BeCogent’ and were attracted to the area’s availability of an educated and proactive workforce. Teleperformance believe that Lanarkshire’s community spirit plays a huge role in motivating and engaging their employees.

William Carson, Head of Market Engagement states that employees in Lanarkshire express a “great willingness to develop their skills and future career within a local business”.



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